DC Said:
We switched away from Downtown Pets after a less than stellar experience. We were informed our entire route was being eliminated. Then we were told it wasn’t. Then we were told it was probably going away. As a dog owner with a regular job, I need stability in a dog walking service. Downtown Pets was not stable.
Downtown Pets likes coordinate all communication through Josh rather than directly with the walkers. On several occasions we were told not to leave notes for our walker (i.e. 'Please use her coat today'). Josh also seemed surprised that we wanted to meet the walker prior to starting. Maybe other owners are different, but I like the idea of being able to meet and contact someone that has the keys to our apartment.
On several occasions Josh revealed personal information about the walker, which was both unprofessional and disconcerting. If our dog walker is having 'personal issues' as Josh said, why should we trust the walker entering our home or trust Downtown Pets
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